You MUST contact me within 24 hours of your purchase if there is anything wrong with it. Live Moss & Plants are shipped alive and guaranteed to be alive upon arrival. Please know that I give you instructions on them and they are also available on the web site here. I will not be held responsible if you end up killing your live plants due to anything that you may or may not do correctly. My plants are shipped healthy and I want you to be happy with them.

Items returned from the post office:

If your items are returned to me via post office because they either attempted to deliver to your house or you did not pick up from the post office in a timely manner....I can not be responsible for this. I will reship your package to you after I see if the items are still alive and undamaged...but I will have to charge you POSTAGE ONLY to reship.

Postage only means that I may not have to charge as much because of (handling fees) which is the packing contents box etc. which varies on each item. I will contact you with what this fee is before I ship.

If you do NOT want the item reshipped and want just a refund...there will be a restocking fee of 15% to cover cost incurred in the original transaction.

Thank you for your understanding in this matter.